Our Biggest Fans

Whenever one of our customers from around the world gives us a compliment, it makes our day. Here are some of them:

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Very pleased with the guitar, and very pleased with CME’s service. The guitar was thoroughly checked and very well set up (much better than they usually are straight from the factory!) and it was packed so that nothing, not even UPS, could cause any damage to it. Five star service, and I’d recommend CME to anyone looking for a good deal on a new guitar.

-Anonymous Amazon Customer


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These guys did nothing but good. I absolutely love this guitar and the level of care and attention that was given to this prior to it arriving with me is top notch, I would recommend this seller to everyone.

-Anonymous Amazon Customer


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Just want to say thanks for a job well done. Just received my order a few days ago and I am nothing but happy with your service and attention to detail. It wasn't a $2000.00 purchase but it was treated like one. You gave me a great price, checked the instrument out completely, packed it well and even threw in some case candy. I bought from MF and Sweetwater and others but you guys blew them out of the water. I will be back.

-Edward H. from New Jersey


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Just wanted to let you know I had a positive experience obtaining a vintage series martin D-18 (1984 D-18) recently from CME. I was concerned about buying an instrument sight unseen and half way across the country. Joel really helped out with a good honest knowledgeable description (no surprises when I got it) and helped seal the deal with quick courteous responses to my inquiries and some additional images. It’s helpful that you guys actually quality check and play the instruments (from one musician to another). Careful packaging and quick shipment helped get it here safely. Proof’s in the pudding as they say. Still getting used to this sahweeet mahog dread and definitely looking forward to exploring its mojo. So, thanks for putting this stuff out there at reasonable prices so guys like me can have a chance to find a gem.

-John R. from Arizona


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If I could give them [CME] 10 stars, I would. Friends, these guys are pros and CARE about what they do, CARE about YOU and CARE about the instruments. Example - My Tellie arrived, and I saw when I opened the case that it had gone through a COMPLETE 40-plus-point pre sendoff inspection, and was personally signed off by one of their Master Technicians. Let's score big on accountability and integrity! The axe was ready to play. I even got the low-action on the strings I requested, and I'm talking no buzz or clumsiness on the strings. In short, they KNOW what they're doing, and from what I have experienced over the course of a few purchases, they not only have some of the best deals anywhere, but they take customer satisfaction seriously and to heart.

-Ed P. from Cypress, TX


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This is my first purchase with CME and it will not be my last since Chase was very great to work with and provided the best customer service I have ever experienced in any guitar store. ...some stores only play lip service to customer service - to me, Chase and CME live it and provide a great store to visit and do business with! I want to thank you, Chase and everyone at CME for the great service - I will let others know to get their guitars from CME!

-Bruce N. from Lake Villa, IL


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Hey Joel, the bass is just amazing, just as I expected it to be. Thanks once again for making that transaction happen. I have & will continue to tell my fellow musician friends about Chicago Music Exchange. Should I be in the market for more gear, I will most certainly be in touch. Thank you.

-Dominic P. from Ronkonkoma, NY


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I just want to thank the both of you for your great customer service, it was a real pleasure dealing with you guys! The guitar is great and I feel very fortunate to have found one. If in the future I need or want anything else I will look no futher than you guys,and will recommend you highly to anyone I know who maybe looking for something as well. Thanks again! ( Who said you can't get no satisfaction? )

-Lou B. from Oakmont, PA


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Just want to say thanks for a great experience today at CME. It started a day earlier with Joel over the phone -- he was immediately courteous and informative and just seemed really engaged in the conversation. The best phone service I've ever received. I decided to take the drive down from Libertyville and was glad I did. Alex helped me, and he was just as courteous and informative in person as Joel was over the phone. I was a pain in the ass, trading in a bunch of "meh" pedals toward a Superbolt and a Supa Puss, but Alex always gave me his full attention and I never felt rushed. Just absolutely SUPERB service. Even the CME'ers who weren't attending to me directly were friendly and more than happy to share their opinions. Gear is everywhere, and you can get anything you want in a matter of minutes nowadays online. I will choose to give my business to CME from now on because, in a store where vintage amps litter the floor and desert-island guitars adorn the walls, people are made to feel like the most important things in the store. Thanks again, and keep up the great work.

-Matt N.


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I want to thank you folks for selling me the vintage Gibson Les Paul Acoustic guitar that is as superb as you represented it to be. I especially appreciated the care with which it was packaged for shipment and the handling that brought it to me quickly following my purchase. The extras you included were very much appreciated. I’ve purchased many vintage guitars from a wide assortment of sellers, both merchants and individuals. Your organization was the most professional and responsive of all. Five stars is not enough. Many thanks.

-Vic S. from PA