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A truly wonderful musical instrument. I started this purchase by text with an employee named Louis. He was very helpful and even went and looked at the guitar to answer questions I had about specific things. I drove all the way to Chicago from the suburbs. The guitar is a beauty. Huss and Dalton are making instruments like Gibson and Martin did by hand fifty or so years ago. My purchase experience at CME was extremely pleasant. Louis was on hand to find the guitar for me and find a quiet place to try it out. A talented and caring Teck set up the action the way I wanted and they even gifted me a set of strings. The Guitar is amazing. I could tell from the first touch. I own a few “Botique” electric guitars and custom shop Fenders. Don Grosh etc. but my acoustics were always Martin or Taylor. Huss and Dalton is doing it right these days. Most of their line is out of my price range. But the few no frills Road Editions are touchable. I called Huss and Dalton and they said they were not making that line any longer. So finding a used one was perfect. This particular one looks beautiful is incredibly sweet sounding and is light as a feather. Seems to be in mint condition as well. I’m ever grateful and happy to be getting to play it. ❤️❤️
You read that right! Any orders over $30 ship for free!*
The CME Difference: CME's mission is to make sure your shipment will arrive quickly, carefully, and correctly. We realize that the online ordering of guitars and instruments, in general, can be a nerve-racking experience. We are here to put your mind at ease and make your transaction smooth and enjoyable! As musicians ourselves, we want to make sure everything gets to you the way it should, every time.
Most orders ship the same or next day: We greatly appreciate your patience, and are working hard to fulfill all requests as quickly as possible, while practicing recommended safety guidelines.
Our Bottom line: We care! This is something we take very seriously, because it's what you deserve. Our shipping, sales, and customer service teams are always striving to create the best experience for you. If you have any questions, comments, or concerns, we want to know.
Please don't hesitate to reach out to firstname.lastname@example.org, or call us directly at 773-525-7773.
*Special exceptions do apply.
We’re all musicians here at Chicago Music Exchange and we want you to love the gear you get from us. We understand that sometimes you get a piece of gear that doesn’t work out for you. That’s why we offer an easy return policy to take the stress out of purchasing from us.
If you decide you'd like to return an item, please contact your Sales Rep, fill out the Return Request form below, or give us a call.
If you placed your order on Amazon or eBay, we advise issuing the return request from your account on the platform of purchase - our Customer Service team will process a refund upon receipt of the item(s).
Most new items may be returned within 30 days of delivery and most vintage & used items may be returned within 3 days of delivery for a full refund, exchange, or store credit. Please pack the product safely for the journey back to us. If the product was shipped for free, the charge will be deducted from refund, unless the reason for the return is outside normal circumstances.
Please contact us as soon as possible if your order was received incorrectly, damaged, or defective. Most times we will give you an RA number (Return Authorization). Why is that number important? This will allow us to speed up the process of the return.
We reserve the right to charge a restocking fee based on the return condition. Some items we just can’t take back for returns, due to a one time function like strings or drums heads and other times it’s not sanitary to do so with microphones or harmonicas. If you aren’t sure if what you bought falls into a category like this, call us (773) 525-7773!
We strive to get your return processed quickly. Most of the time we have it done within two business days. Funds going back to credit cards usually takes two to four business days. CME strives to make sure all customers are happy with their experience. It is our priority to provide great service along with great gear. We always want to be helpful, and open to your feedback. Please let us know your thoughts! If you have any questions, we’re here for you!
Feel free to email us at email@example.com or give us a call at (773) 525-7773.