At Chicago Music Exchange, our Customer Service Team is here to make sure your experience is a great one— no matter what the issue, we strive for excellence in the resolution. As passionate musicians and music lovers ourselves, it’s our goal to provide high quality support when and where you need it!
Looking to get a return processed? Scroll to the bottom of this page and get the info you need!
We’re all musicians here at Chicago Music Exchange and we want you to love the gear you get from us. We understand that sometimes you get a piece of gear that doesn’t work out for you. That’s why we offer an easy return policy to take the stress out of purchasing from us.
If you decide you'd like to return an item, please contact your Sales Rep or fill out the Return Request form below. We'll get back to you quickly with easy instructions on how to get your product back to us safely and efficiently.
Most new items may be returned within 30 days of delivery and most vintage & used items may be returned within 3 days of delivery for a full refund, exchange, or store credit. We simply ask that items are returned in their original condition and include all accessories, documentation, and packaging.
Please ensure that the item is packed safely for the return shipment with the return authorization (CRMA) number clearly written on the box. Buyers are responsible for all return shipping costs unless the return is due to a defective or incorrect item. Any outbound shipping charges are not refundable.
Some products are not returnable due to the consumable nature of the product, copyright reasons, or sanitary reasons. Some of the items include, but not limited to: guitar & bass strings, amplifier tubes, previously installed instrument pickups or speakers, drum heads, drum sticks, cleaning products, software, books, microphones, harmonicas, earplugs, earbuds, headphones, as well as any other products designed to come in contact with the mouth or ears.
We strive to process all refunds within 48 hours of the return been received at our location. Credit card refunds typically take 2-4 business days to post to your account, but could vary based upon your bank's processing times. If you bought an item using Affirm financing, we offer full refunds for purchases.
For logistical reasons we are unable to offer returns on any transaction involving a trade, both in store and online. If you have any questions, we’re always here for you. Feel free to email us at firstname.lastname@example.org or give us a call at (773) 525-7773.