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If you decide you'd like to return an item, please fill out the Return Request form below. You will be issued a return authorization number (or RA#) then given easy instructions on how to get your product back to us safely and efficiently. Please see below for our policies on new, used, and vintage products.
New Items: Most new, untouched, unopened items may be returned within 30 days of the date of delivery for a full refund, less outbound shipping costs. Buyer assumes responsibility for all return shipping costs, unless return is a result of incorrect shipment or defective item. Chicago Music Exchange reserves the right to refuse any return if item is not in new, untouched, or unopened condition.
Vintage & Used items: Most vintage & used items may be returned within 3 days from the date of delivery. Our unique and comprehensive quality certification process allows us to stand behind every vintage and used instrument we sell with the utmost confidence. If you are not satisfied, please contact us immediately as we must evaluate all vintage and used returns on a case by case basis. All vintage and used refunds may be subject to a small 5% restocking fee, as well as original outbound shipping costs. In-store vintage and used refunds are eligible for store credit refund only. Buyer assumes responsibility for all return shipping costs unless return is a result of incorrect shipment.
Returns on Purchases Using Affirm: If you bought an item using Affirm financing, we offer full refunds for purchases.
Some products are not returnable under any circumstances such as amplifier tubes, instrument pickups, guitar & bass strings, drum heads, drum sticks, software, books, earbuds, earplugs, microphones, harmonicas as well as any other products designed to come in contact with the mouth or ears due to sanitary concerns.
For orders paid using an American Express card, we may pass on an additional 3.5% fee of the purchase price to process your refund.
We strive to process all refunds within 2 to 4 business days of the return been received at our location. The time it takes for the refund to post to your account could vary based upon your bank's processing times.
If you have any questions or need assistance, please contact us at 1-888-686-7872 or email Customer Service at firstname.lastname@example.org.
Extended Returns: New gear purchased from November 1, 2017 through December 31, 2017 in-store or online at chicagomusicexchange.com will be eligible for extended returns until January 31, 2018. Extension does not apply to used gear, vintage gear, and non-returnable items such as ear buds, ear plugs, harmonicas, strings, or Price Drops. Speak to a sales associate for details.
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