MON-SAT: 11-7 | SUN: 11-5 | 888-686-7872
Q: How fast will my order ship?
A: All orders ship within 24 - 48 business hours. If your order can't ship within 48 hours, we will notify you. We encourage you to place your order early to insure sufficient time for delivery. If your order needs to ship right away, please call us at 1-888-686-7872 or email us at firstname.lastname@example.org and we will make it happen.
Q: How long will my order take to get to me?
A: Depending on your location, most orders arrive in 3- 4 business days after they have shipped.
Q: How will my order ship?
A: All orders ship via UPS Ground Shipping. Throughout the checkout process, you will have the option to upgrade to other faster UPS shipping services (3-Day Select, 2nd Day Air, and Next Day Air). Other shipping options are available, please call our Customer Service Team at 1-888-686-7872 or email us for options and pricing at email@example.com.
Q: Do I have to be home to sign for delivery?
A: Generally there is no signature required, however, it is up to the discretion of the UPS driver. If you're not available to sign, it's a good idea to leave a note for UPS.
Q: Can I ship to a different address than my billing address?
A: Yes, just follow the instructions in our Shopping Cart. For Vintage/Used items, we will require additional address verification.
Q: How can I track my order?
A: You can track your order through the shipment confirmation email you received by clicking on the link provided in that email. You can also call our Customer Service Team at 1-888-686-7872 or email us at firstname.lastname@example.org and they will track your order for you.
Q: What if I receive my order and simply don't like one or more products?
A: Give us a call at 1-888-686-7872 or email us at email@example.com and we'll give you instructions for shipping your item(s) back to us. Calling before you return the item(s) allows us to give you a Return Authorization Number which is the fastest way to receive a refund! When we receive the product(s) back, we will credit your account.
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