Return Policy
We’re all musicians here at Chicago Music Exchange and we want you to love the gear you get and want you to love the experience you have with us! We truly understand that sometimes you get a piece of gear that doesn’t work out for you. That’s why we offer an easy return policy to take the stress out of purchasing from CME.
If you decide you'd like to return an item, please contact your Sales Rep as soon as possible, send us a Live Chat on our website, or give us a call at 773-525-7773.
Select an option below for more information:
Most Brand New items in brand new unopened, unused, and uninstalled condition may be returned within 14 days of delivery for a refund, exchange, or store credit, less inbound and outbound shipping and delivery expenses incurred by Chicago Music Exchange.
Items from select product categories are not returnable following any type of consumer use or installation, including but not limited to: pickups and internal preamps, strings, picks, drumheads, sticks, brushes, mallets, amplifier and guitar parts or components, raw speakers, vacuum tubes, and pedalboard assemblies.
Items designed to directly contact the mouth, face, or body during normal use are not returnable in any circumstance except manufacturer defect due to sanitary reasons, including but not limited to: microphones, harmonicas, headphones, in-ear monitors, earplugs, apparel and other wearables.
Products marked "Final Sale" or "As-is" are not eligible for returns. See additional information below in section titled Items Marked "Final Sale" or "As-Is"
Items that do not meet our standard conditions for return authorization may be authorized on a case-by-case basis by our customer service team, and will be subject to restocking fees, especially if the item is deemed unable to be re-sold again as "brand new" upon receipt.
Most Vintage, Used, B-stock, and Demo items may be returned within 3 days of delivery* for a refund, exchange, or store credit, less inbound and outbound shipping and delivery expenses incurred by Chicago Music Exchange. (*Exceptions exist for select consignment items on a case-by-case basis.)
Vintage and/or Used Amplifiers are subject to a 10% restocking fee, and we also reserve the right to charge a restocking fee on other vintage and/or used gear purchases on a case by case basis.
Returns for premium vintage gear is also subject for review due to the liability for possible fraud and/or damages during transit.
Products marked "Final Sale" or "As-is" are not eligible for returns. See additional information below in section titled Items Marked "Final Sale" or "As-Is"
If you aren’t sure if what you're considering buying or may have already purchased falls into one of these categories, call us now at (773) 525-7773 to discuss.
Online courses and other products delivered digitally may have unique return or cancellation policies depending on the Item specifications or Vendor policy. Unless presented here, this will be described and displayed on the individual product detail page.
BrettPapa.com digital online courses include a 30-day money-back guarantee. If you’re unhappy for any reason, please contact us and request a full refund.
Items marked "Final Sale" or "As-Is" have been heavily discounted and are not eligible for returns, exchanges nor refunds.*
If you have any questions regarding your Final Sale items, please reach out to our customer service team through live chat, email us at customerservice@chicagomusicexchange.com, or call us at 773-525-7773.
*Exceptions to the policy are if you’ve received an incorrect, damaged, or faulty product. If this occurs, please reach out to our Customer Service team ASAP within 3 days of delivery. (Case must be submitted up to 3 days after delivery date.)
Please contact us ASAP if your order was received incorrectly, damaged, or defective. It's important we research these matters promptly in order to resolve them with you expeditiously.
Although it's extremely uncommon, this may happen from time to time. We will take care of the situation with you as fast as possible to get you the right product.
• Call us at 773-525-7773
• Send us a message in our Live Chat!
• Email us at customerservice@chicagomusicexchange.com
• If you purchased locally, stop by the store anytime!
At Chicago Music Exchange, many items we offer are made by hand of organic materials such as wood and lacquer. The nature of the manufacturing process associated with these types of products, especially but not limited to guitars and amplifiers, is that minor cosmetic blemishes are both inevitable and also a beautiful reminder of the passion, love, and craftsmanship that went into creating it.
Although we work diligently to photographically represent and provide detailed descriptions of everything we offer, not all minor cosmetic blemish can be photographed and described perfectly. If you find yourself concerned about this in advance of purchase, communication with one of our incredibly knowledgeable sales representatives is strongly encouraged.
Requests to return Items with minor cosmetic blemishes will be subject to review and Chicago Music Exchange retains the exclusive right to determine if the product in question qualifies for refund or exchange.
Chicago Music Exchange may adjust prices any time on any product as needed. But hold on, you don't need to return the item!
In the event that the Item (identical SKU) you purchased has dropped in price since your purchase, we will match the new lower price if you contact us within 14 days of the date your order was placed for a refund of the difference in value between the price you paid and the price currently being advertised. For this, you will need to reach out to our Customer Service team by emailing customerservice@chicagomusicexchange.com
Contact us ASAP! In most situtions we will quickly issue you an Return Authorization Number (RA) number to identify your return allowing us to expedite the entire process.
• Call us at 773-525-7773
• Send us a message in our Live Chat!
• Email us at customerservice@chicagomusicexchange.com
• If you purchased locally, stop by the store anytime!
In all situations, please pack all products safely with extreme care for the journey back to us. Use our 'How To Ship A Guitar' guide and education video to ensure to pack and secure an instrument safely for transit. Chicago Music Exchange is not liable for products damaged during their return transit due to insufficient packaging and shipping methods.
VIEW THE CME GUIDE | HOW TO SHIP A GUITAR
For any products purchased from Chicago Music Exchange via our Reverb.com or Amazon.com stores, please contact us through those individual platforms to follow their respective protocols for return authorization.
We’re all musicians here at Chicago Music Exchange and we want you to love the gear you get from us. We understand that sometimes you get a piece of gear that doesn’t work out for you. That’s why we offer an easy return policy to take the stress out of purchasing from us.
If you decide you'd like to return an item, please contact your Sales Rep as soon as possible, give us a chat on our website, or give us a call.
If you placed your order on Amazon, we advise issuing the return request from your account on that platform of purchase - our Customer Service team will process a refund upon receipt of the item(s).
BRAND NEW ITEMS
Most Brand New items in brand new unopened, unused, and uninstalled condition may be returned within 14 days of delivery. Items from select categories are not returnable following any form of consumer use or installation: pickups and preamps, strings, drumheads, amplifier and guitar components, raw speakers, vacuum tubes, and pedalboard assemblies. Additionally, any items designed to directly contact the mouth, face, or body during normal use are not returnable for sanitary reasons, including but not limited to: microphones, harmonicas, headphones, in-ear monitors, earplugs, graphic apparel and merchandise.
Vintage, Used, B-Stock, Demo Items:
Most Vintage, Used, B-stock, and Demo items may be returned within 3 days of delivery for a full refund, exchange, or store credit. Exceptions may exist for consignment items on a case-by-case basis.
To initiate a return:
Please contact us as soon as possible if your order was received incorrectly, damaged, or defective. Most times we will give you an RA number (Return Authorization). Why is that number important? This will allow us to speed up the process of the return.
In all situations, please pack the product safely for the journey back to us. If the product was shipped to you for free, that cost of shipping will be deducted from refund, unless the reason for the return is outside normal circumstances.
Amplifiers carrying a vintage or used condition are subject to a 10% restocking fee. We also reserve the right to charge a restocking fee on a case by case basis. Returns for premium vintage gear is also subject for review due to the liability for possible fraud and/or damages during transit. If you aren’t sure if what you bought falls into a category like this, call us (773) 525-7773!
Items marked Final Sale have been heavily discounted and are not eligible for returns, exchanges or refunds. If you have any questions regarding your Final Sale items, please reach out to our customer service team through live chat, email (customerservice@chicagomusicexchange.com), or phone (773) 525-7773. Exceptions to the policy are if you’ve received a faulty, damaged, and/or incorrectly advertised product, in which case you can reach out to the Customer Care team for a full refund (case must be submitted up to 3 days after delivery date).
Returns, exchanges, and cancellations that do not meet this criteria will be charged a restocking fee of 20% of the price paid plus any additional shipping charges. Please note that not every minor cosmetic blemish can be pictured so communication with a physical or digital sales representative is encouraged. As these imperfections are commonly created during production, these inquiries will be subject to review if it does or does not qualify for a full refund or exchange. CME reserves the right to adjust prices as needed. In the event that an item you purchased has dropped in price again, we will match the new price up to 14 days from purchase date. For this, you will need to reach out to our Customer Service team.
