SUPPORT

HELP US HELP YOU!

At Chicago Music Exchange, our team is here to make sure your experience is a great one— no matter how you shop with us. As passionate musicians and music lovers ourselves, we want to be your favorite music store!

Questions or concerns? We're available via chat, phone and email, Monday - Saturday, 9 am - 6 pm, and Sunday, 9 am - 5 pm.

Scroll down to submit an inquiry via email - we'll get back to you as quickly as possible!

GIVE US A CALL!

PLAN YOUR NEXT VISIT!

The CME Storefront is open! Scheduling an appointment is preferred, but we are taking walk-ins. For more details, give us a call at (773) 525-7773

STORE HOURS (CST)
12PM-6PM Tuesday - Saturday
CLOSED Sunday - Monday

EXTENDED HOLIDAY STORE HOURS (CST)
Tuesday Dec. 14th - Open 11am-7pm
Wednesday Dec. 15th - Open 11am - 7pm
Thursday Dec. 16th - Open 11am -7pm
Friday Dec. 17th - Open 11am -7pm
Saturday Dec. 18th - Open 11am - 7pm
Sunday Dec. 19th - Open 11am - 5pm
Monday Dec. 20th - Closed
Tuesday Dec. 21st - Open 11am - 7pm
Wednesday Dec. 22nd - Open 11am - 7pm
Thursday Dec. 23rd - Open 11am-7pm
Friday Dec. 24th - Open 10am - 4pm
Saturday Dec. 25th - Closed
Sunday Dec. 26th - Open 11-5pm
Monday Dec. 27th - Closed
Tuesday Dec. 28th - Open 12pm-7pm
Wednesday Dec. 29th - Open 12pm-7pm
Thursday Dec. 30th - Open 12pm-7pm
Friday Dec. 31 - Open 10am-4pm
Saturday Jan 1st - Closed.
Sunday Jan 2nd - Open 11-5pm

We’re all musicians here at Chicago Music Exchange and we want you to love the gear you get from us. We understand that sometimes you get a piece of gear that doesn’t work out for you. That’s why we offer an easy return policy to take the stress out of purchasing from us.

If you decide you'd like to return an item, please contact your Sales Rep, fill out the Return Request form to the left, or give us a call.

If you placed your order on Amazon or eBay, we advise issuing the return request from your account on the platform of purchase - our Customer Service team will process a refund upon receipt of the item(s).

Most new items may be returned within 30 days of delivery and most vintage & used items may be returned within 3 days of delivery for a full refund, exchange, or store credit. Please pack the product safely for the journey back to us. If the product was shipped for free, the charge will be deducted from refund, unless the reason for the return is outside normal circumstances.

Please contact us as soon as possible if your order was received incorrectly, damaged, or defective. Most times we will give you an RA number (Return Authorization). Why is that number important? This will allow us to speed up the process of the return. We reserve the right to charge a restocking fee based on the return condition. Some items we just can’t take back for returns, due to a one time function like strings or drums heads and other times it’s not sanitary to do so such as microphones for harmonicas. If you aren’t sure if what you bought falls into a category like this, call us!

We strive to get your return processed quickly. Most of the time we have it done within two business days. Funds going back to credit cards usually takes two to four business days. CME strives to make sure all customers are happy with their experience. It is our priority to provide great service along with great gear. We always want to be helpful, and open to your feedback. Please let us know your thoughts! If you have any questions, we’re here for you!

CME GUIDE | HOW TO SHIP A GUITAR

Feel free to email us at customerservice@chicagomusicexchange.com or give us a call at (773) 525-7773.

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