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At Chicago Music Exchange, our Customer Service Team is here to make sure your experience is a great one— no matter what the issue, we strive for excellence in the resolution. As passionate musicians and music lovers ourselves, it’s our goal to provide high quality support when and where you need it!
Looking to get a return processed? Scroll to the bottom of this page and get the info you need!
STORE HOURS (CST)
Scheduling an appointment is preferred, but we are taking walk-ins. For more details, give us a call at (773) 525-7773
We’re all musicians here at Chicago Music Exchange and we want you to love the gear you get from us. We understand that sometimes you get a piece of gear that doesn’t work out for you. That’s why we offer an easy return policy to take the stress out of purchasing from us.
If you decide you'd like to return an item, please contact your Sales Rep, fill out the Return Request form to the left, or give us a call.
If you placed your order on Amazon or eBay, we advise issuing the return request from your account on the platform of purchase - our Customer Service team will process a refund upon receipt of the item(s).
Most new items may be returned within 30 days of delivery and most vintage & used items may be returned within 3 days of delivery for a full refund, exchange, or store credit. Please pack the product safely for the journey back to us. If the product was shipped for free, the charge will be deducted from refund, unless the reason for the return is outside normal circumstances.
Please contact us as soon as possible if your order was received incorrectly, damaged, or defective. Most times we will give you an RA number (Return Authorization). Why is that number important? This will allow us to speed up the process of the return. We reserve the right to charge a restocking fee based on the return condition. Some items we just can’t take back for returns, due to a one time function like strings or drums heads and other times it’s not sanitary to do so such as microphones for harmonicas. If you aren’t sure if what you bought falls into a category like this, call us!
We strive to get your return processed quickly. Most of the time we have it done within two business days. Funds going back to credit cards usually takes two to four business days. CME strives to make sure all customers are happy with their experience. It is our priority to provide great service along with great gear. We always want to be helpful, and open to your feedback. Please let us know your thoughts! If you have any questions, we’re here for you!
Unfortunately at this time there is no way to split payment methods on our website.
We use Synchrony financing as our partner online, by phone, and in-store! Check out the details on the Financing page »
On many of our items we do offer a 30 day layaway with 20% down. Simply chat us on the product you’re looking at or give us a call at 773-525-7773 for more information.
In June of 2018, there was a Supreme Court decision made called South Dakota v. Wayfair, Inc, which instated that online retailers are now required to collect sales tax in certain States where economic thresholds are met. The decision to collect and remit sales tax was by no means our own, however, we must abide by the law.
If you'd like to learn more, you can click this link below for more detailed information on the Supreme Court ruling.
Yes we will provide CITES export permits to accompany the shipment. We will provide you an electronic copy of the export permit once our CITES agent has issued it (usually 1-2 weeks after payment is processed). Please check with your local Customs or CITES agency before purchasing to verify what your country requires for importation. Many countries that require import CITES permits, require that the import permits be obtained prior to shipment. Please contact us if you have any specific questions or need us to delay your shipment.
VAT Tax/Duties vary from region to region. Unfortunately, we are not able to calculate that in advance. Please contact your local Customs agency for more information.