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WE ARE CURRENTLY EXPERIENCING USPS PACKAGE SHIPPING DELAYS! WE ARE WORKING WITH THEM TO FIX THE SITUATION. PLEASE ALLOW EXTRA TIME FOR YOUR ORDER TO BE FULFILLED BY USPS.
FEEL FREE TO CONTACT YOUR SALES REPRESENTATIVE OR CONTACT US FOR MORE INFORMATION.
The CME Difference: CME's mission is to make sure your shipment will arrive quickly, carefully, and correctly. We realize that the online ordering of guitars and instruments, in general, can be a nerve-racking experience. We are here to put your mind at ease and make your transaction smooth and enjoyable! As musicians ourselves, we want to make sure everything gets to you the way it should, every time.
Most orders ship the same or next day: We greatly appreciate your patience, and are working hard to fulfill all requests as quickly as possible, while practicing recommended safety guidelines.
Our Bottom line: We care! This is something we take very seriously, because it's what you deserve. Our shipping, sales, and customer service teams are always striving to create the best experience for you. If you have any questions, comments, or concerns, we want to know.
Please don't hesitate to reach out to firstname.lastname@example.org, or call us directly at 773-525-7773.
Click here for UPS Service Alerts and here for USPS residential Service Alerts
Items ship FAST!: Orders are packed, picked, and shipped usually within 24-hours.
SIGNED, SEALED, & DELIVERED: After your purchase is completed, and as soon as the order is shipped, an email with a UPS tracking number or USPS delivery confirmation number will be sent to you to track the status of your shipment.
TIME IS MONEY: Our standard shipping services, UPS Ground and USPS Priority Mail deliver anywhere in the contiguous 48 United States within 1-5 business days.
We Can Ship to Virtually Anywhere in the World
Chicago Music Exchange has a great partnership with UPS as our primary carrier, so you have peace of mind your order will arrive on time and in the same condition as when it left our store. Get your order in by 2:00 PM CST and it will ship that same day!
If the item is eligible for free shipping, and you choose that option, the order will automatically ship with either UPS Ground or USPS (First Class or Priority Mail) depending on size and weight and as fast as possible.
*For any trade or selling transactions at Chicago Music Exchange, due to the potentially sensitive nature of some of the finish materials used on instruments and the pending weather factor changes, we will typically wait up to 24 hours to open the gear sent to us. Then another 24-48 hours to process the instrument. IL residents are eligible for tax credits for trade-ins. We appreciate your patience!