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Shipping

Free Shipping | How We Ship An Order | Return Policy | International Shipping Policy | Shipping FAQ

The CME Difference

Our shipping team works closely with the CME Repair Shop and our vintage experts to inspect, secure and pack every instrument with the utmost care. As musicians, these guys know what it takes to keep an instrument protected and how important it is that you receive your CME package in perfect condition. Meet the rest of our team »

Free Shipping

Chicago Music Exchange provides the best value for your dollar. All orders placed on chicagomusicexchange.com ship FREE.* No minimum purchase required!

The Lower 48. We offer free shipping to the contiguous 48 United States only.

No Minimum to Qualify. No matter how large or small the item – you qualify for free shipping.

Most orders ship same or next day. We strive to ship all orders within one business day, but some items require extra attention. For guitars and other large purchases, please allow time for thorough inspection, setup, and specialty packing.

Online orders only. In order to qualify for FREE shipping, orders must be placed directly on chicagomusicexchange.com.

Manufacturer Exclusions. Certain products are excluded due to manufacturer restrictions. This includes, but is not limited to, Fulltone Custom Shop and Strymon.

Order doesn't qualify? If you order doesn't qualify or you require expedited shipping, we provide excellent shipping rates. Once you provide Zip Code in the shopping cart, we'll present you with options and rates.

*Size and Weight Restrictions. Certain products are excluded from free shipping due to size and weight restrictions. Items that weigh 100lbs or more may incure shipping charges. This includes selected products from Divided By 13 and Emperor guitar and bass cabinets.

Returns. If you choose to return your order, we will deduct the cost of shipping from any refund. See our complete return policy.

How We Ship Your Order

Watch our Video »

Items eligible for FREE shipping: Every order will ship free via UPS Ground or USPS Priority or First Class mail. Exceptions include addresses outside the contiguous 48 United States, and items that are restricted from free shipping by the manufacturer. See our Free Shipping page for details.

We Can Ship to Virtually Anywhere in the World: Chicago Music Exchange ships most orders with UPS, so you have peace of mind your order will arrive on time and in the same condition as when it left our store. At checkout we give you multiple UPS service options, each with an additional fee based on the weight and dimensions of the package. Before you complete your purchase you can calculate the exact cost for each option. All orders with expedited shipping options selected that are completed after 3:00 PM CST will be processed and shipped the following business day. If the item is eligible for free shipping, and you choose that option, the order will automatically ship with either UPS Ground or USPS (First Class or Priority Mail) depending on size and weight.

International shipping: Shipping quotes and prices do not include VAT or other import taxes which vary from country to country. Buyer is responsible for all import taxes and duty. Click here for International Shipping Rates

Manufacturer's Restrictions: Note that certain manufacturers put shipping restrictions on some products, including some products that cannot be shipped to international destinations.

Tracking & Delivery Confirmation: After your purchase is completed, and as soon as the order is shipped, an email with a UPS tracking number or USPS delivery confirmation number will be sent to you to track the status of your shipment.

Delivery Time: Our standard shipping services, UPS Ground and USPS Priority Mail, deliver anywhere in the contiguous 48 United States within 1-5 business days.

International Shipping

If your country is not automatically selected, simply click on the flag and choose your country. We use iGlobal technology to calculate accurate shipping and landed costs for countries worldwide. Feel free to message us directly for shipping quotes on specific items or with any questions.

Unless otherwise chosen at checkout, shipping rates are for actual transportation charges and do not include VAT, import taxes, or brokerage fees, which vary from country to country.

USPS is typically less expensive than UPS, but their international tracking system is not as accurate. Arrival times may vary from country to country. Some large items such as bass guitars, drum kits, amplifiers, and speaker cabinets may not be eligible for shipping to all countries via USPS and/or UPS. Feel free to message us with any questions.

We are unable to ship to Russia.

Some brands cannot be shipped internationally due to manufacturer restrictions. See brand exclusions for details.