The CME Difference
Our shipping team works closely with the CME Repair Shop and our vintage experts to inspect and pack every instrument with the utmost care. These folks know what it takes to keep an instrument protected. As musicians ourselves, we know how important it is that you receive your CME package in perfect condition.
Free Shipping: Chicago Music Exchange provides the best value for your dollar. All orders placed on chicagomusicexchange.com ship FREE within the the contiguous 48 United States.* Expedited shipping will be an additional cost.
No Minimum to Qualify: No matter how large or small the item – you qualify for free shipping.
Most orders ship same or next day: We strive to ship all orders within one business day after payment has been approved, but some items require extra attention. For guitars, amplifiers, and other large purchases, please allow time for thorough inspection, setup, and specialty packing.
Free 2-Day Delivery: Some items qualify for free 2-Day delivery service. All orders with 2-Day delivery service will ship within one business day. Saturday Delivery is not applicable, but is available for an additional service charge in most areas. Free 2-day delivery service is not available on items with offers.
Online orders only: In order to qualify for FREE shipping, orders must be placed directly on chicagomusicexchange.com.
Insurance included: All packages are fully insured at no additional charge. Your instrument will be shipped using the highest level of industry-standard packing materials, in every attempt to make sure it arrives in ready-to-play condition. We will notify you prior to shipping your instrument if additional steps need to be taken in the packing process.
*Manufacturer Exclusions: Certain products are excluded due to manufacturer restrictions. This includes, but is not limited to, Fulltone Custom Shop and Strymon.
*Size and Weight Restrictions: Certain products are excluded from free shipping due to size and weight restrictions. Items that weigh 100lbs or more may incur shipping charges. This includes selected products from Tyrant Tone guitar and bass cabinets.
Returns: If you choose to return your order, we will deduct the cost of shipping from any refund. See our complete return policy.
HOW WE SHIP YOUR ORDER
Items eligible for FREE shipping: Every order will ship free via UPS Ground or USPS Priority or First Class mail. Exceptions include addresses outside the contiguous 48 United States, and items that are restricted from free shipping by the manufacturer.
Tracking & Delivery Confirmation: After your purchase is completed, and as soon as the order is shipped, an email with a UPS tracking number or USPS delivery confirmation number will be sent to you to track the status of your shipment.
Delivery Time: Our standard shipping services, UPS Ground and USPS Priority Mail, deliver anywhere in the contiguous 48 United States within 1-5 business days.
We Can Ship to Virtually Anywhere in the World
Chicago Music Exchange ships most orders with UPS, so you have peace of mind your order will arrive on time and in the same condition as when it left our store. All orders with expedited shipping options selected that are completed after 3:00 PM CST will be processed and shipped the following business day. If the item is eligible for free shipping, and you choose that option, the order will automatically ship with either UPS Ground or USPS (First Class or Priority Mail) depending on size and weight.
International shipping: All shipping rates are for actual transportation charges and do not include VAT, import taxes, or brokerage fees, which vary from country to country.
Rosewood & CITES: If you order contains Rosewood, or any other CITES restricted woods, your shipment might be delayed due to Customs processing standards that CME is subject to as the shipper. All orders requiring CITES documentation must ship to the buyer's residential address. If your country requires CITES import permits, please work with your local Customs agency to obtain these permits prior to shipment.
International Shipping Rates: Most of our preset shipping rates are for USPS International Service. USPS is typically less expensive than UPS, but their international tracking system is not as accurate. Arrival times may vary from country to country. Some large items such as bass guitars, drum kits, amplifiers, and speaker cabinets may not be eligible for shipping to all countries via USPS and/or UPS. Items over $2500 USD are also not eligible for shipment with USPS.
Manufacturer's Restrictions: Note that certain manufacturers put shipping restrictions on some products, including some products that cannot be shipped to international destinations.
Shipping Restrictions: We are unable to ship to Russia due to the current trade sanctions.