The CME Difference
It's CME's mission to make sure your shipment will arrive quickly, carefully, and correctly. We realize that the online ordering of guitars and instruments, in general, can be a nervous experience. We are here to put your mind at ease and make your transaction smooth and enjoyable! As musicians ourselves, we want to make sure everything gets to you the way it should, every time.
Free & Fast Shipping:
Chicago Music Exchange provides the best value for your dollar. All orders placed with Chicago Music Exchange ship FREE within the contiguous 48 United States.* Expedited shipping or special instruction may result in additional costs. Orders ship on an average of 10 hours from when you placed it with a delivery window based on transit times with the carrier. CME primarily uses UPS but we are able to ship your order almost any way you want, just let us know and we are happy to work with you!
Most orders ship the same or next day:
We greatly appreciate your patience, and are working hard to fulfill all requests as quickly as possible, while practicing recommended safety guidelines.
USPS and UPS Service Delays:
USPS has suspended their service guarantee for First-Class Mail, as well as for Priority Mail 2 and 3 day delivery service. Potentially, packages can be in transit an extra 4-7 days or so, with absent or infrequent scans. Please visit https://postalpro.usps.com/node/8016 for more details.
USPS has also temporarily suspended acceptance and delivery of international mail items to several countries. Please reference this list if you are shopping with us from abroad: https://about.usps.com/newsroom/service-alerts/international/welcome.htm
UPS' service guarantee is suspended as of 3/26, and until further notice. This applies to shipments coming from any origin, to any destination. Delays will normally be posted in the tracking details for the shipment as soon as determined.
Every guitar gets a full inspection, as well as basic setup. Used guitar amps and drum sets undergo rigorous packing procedures to ensure quality and protection. Please contact our Sales team with any special requests.
*Any order valued over $500 USD will automatically be signature required unless otherwise requested.
UPS’s Signature Required guidelines are temporarily being adjusted such that consignees will no longer need to sign for UPS Signature Required deliveries. Despite this adjusted process the driver will still need to make contact with the consignee. The consignee must, at the time of delivery, acknowledge that UPS is making a delivery and, if applicable, show government issued photo ID.
Free 2-Day Delivery:
Some items qualify for free 2-Day delivery service. All orders with a 2-Day delivery service will ship within one business day. Saturday Delivery is not applicable, but is available for an additional service charge in most areas. Free 2-day delivery service is not available on items with offers.
*Size and Weight Restrictions: Certain products are excluded from free shipping due to size and weight restrictions. Items that weigh 100lbs or more may incur shipping charges. This includes selected products from Tyrant Tone guitar and bass cabinets.
Returns: If you choose to return your order, we will deduct the cost of shipping from any refund unless found to be damaged or defective upon receipt. See our complete return policy.
All packages are fully insured at no additional charge if lost or damaged in transit. Not all items are insured, or can be replaced in the event of theft. Please contact us when placing your order for more information about insurance.
Your instrument and/or gear will be shipped using the highest level of industry-standard packing materials, in every attempt to make sure it arrives in ready-to-play condition. We will notify you prior to shipping your instrument if additional steps need to be taken in the packing process. Always feel free to contact us if you have any questions!
*Manufacturer Exclusions: Certain products are excluded due to manufacturer restrictions. This includes, but is not limited to: Fulltone, Custom Shop, and Strymon.
In the event there is a delivery issue with your order (delayed, lost, damaged, or stolen), please contact our Customer Service Team HERE, or directly at 773-525-7773 for assistance. We understand these situations require support. We want to be as helpful and solution oriented as possible!
Items eligible for FREE shipping: Every order will ship free via UPS Ground or USPS Priority or First Class mail. Exceptions include addresses outside the contiguous 48 United States and items that are restricted from free shipping by the manufacturer.
Tracking & Delivery Confirmation: After your purchase is completed, and as soon as the order is shipped, an email with a UPS tracking number or USPS delivery confirmation number will be sent to you to track the status of your shipment. If for any reason, you don’t receive a notification that your order has shipped, please contact us!
Delivery Time: Our standard shipping services, UPS Ground and USPS Priority Mail deliver anywhere in the contiguous 48 United States within 1-5 business days.
We Can Ship to Virtually Anywhere in the World
Chicago Music Exchange has a great partnership with UPS as our primary carrier, so you have peace of mind your order will arrive on time and in the same condition as when it left our store. All orders with expedited shipping options selected that are completed after 3:00 PM CST will be processed and shipped the following business day. If the item is eligible for free shipping, and you choose that option, the order will automatically ship with either UPS Ground or USPS (First Class or Priority Mail) depending on size and weight and as fast as possible.
International shipping: All shipping rates are for actual transportation charges and do not include VAT, import taxes, or brokerage fees, which vary from country to country.
Brazilian Rosewood & CITES: If your order contains Brazilian Rosewood or any other CITES restricted woods, your shipment might be delayed due to Customs processing standards that CME is subject to as the shipper. All orders requiring CITES documentation must ship to the buyer's residential address. If your country requires CITES import permits, please work with your local Customs agency to obtain these permits prior to shipment. More information on that can be found here: Fish and Wildlife services.
International Shipping Rates: Most of our preset shipping rates are for USPS International Service. USPS is typically less expensive than UPS, but their international tracking system is not as accurate. Arrival times may vary from country to country. Some large items such as bass guitars, drum kits, amplifiers, and speaker cabinets may not be eligible for shipping to all countries via USPS and/or UPS. Items over $1500 USD are also not eligible for shipment with USPS.
Manufacturer's Restrictions: Note that certain manufacturers put shipping restrictions on some products, including some products that cannot be shipped to international destinations.
Shipping Restrictions: We are unable to ship to Russia due to the current trade sanctions.
Our Bottom line: We care! This is something we take very seriously, because it's what you deserve. Our shipping, sales, and customer service teams are always striving to create the best experience for you. If you have any questions, comments, or concerns, we want to know. Please don't hesitate to reach out to firstname.lastname@example.org, or call us directly at 773-525-7773.