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I am very happy with the purchase of this guitar! It plays and sounds great! The color just pops! Thanks to all at CME!
I had a red 2012-ish era Casino for a few years that I liked but didn't love. I was a big fan of the overall vibe of hollow-body plus 2 P90s, but the pickups were a little dark, and it didn't play very well (small cramped neck, some fit and finish issues, fret buzz even after a professional setup, etc). I ordered this new model back in December and just received it last week (7 months later). It was absolutely worth the wait. It fixes everything I didn't love about the previous model - better sounding pickups, wider neck, improved fit and finish. I wouldn't consider myself a "real" guitar player (mostly just play for songwriting and recording projects), but this new Casino is extremely fun to play and has reignited some of the passion I had for playing back in my teens. The techs at CME clearly did a great job setting up the action before shipping, and the color is truly unique and handsome - my partner has remarked several times about how beautiful of an instrument it is! Highly, highly recommended.
I normally do all my own guitar setups but CME set this guitar up just perfect. Couldn’t do any better myself. Fret work is way better than my last Gibson (actually, the guitar overall is way better than my last Gibson). Could use a little fret polish but that’s minor. Plays great, looks great, sounds great. Loving this beauty. Much better than I expected. I can’t wait to take this to my next gig. Thanks CME.
You read that right! Any orders over $49 ship for free!*
The CME Difference: CME's mission is to make sure your shipment will arrive quickly, carefully, and correctly. We realize that the online ordering of guitars and instruments, in general, can be a nerve-racking experience. We are here to put your mind at ease and make your transaction smooth and enjoyable! As musicians ourselves, we want to make sure everything gets to you the way it should, every time.
Most orders ship the same or next day: We greatly appreciate your patience, and are working hard to fulfill all requests as quickly as possible, while practicing recommended safety guidelines.
Our Bottom line: We care! This is something we take very seriously, because it's what you deserve. Our shipping, sales, and customer service teams are always striving to create the best experience for you. If you have any questions, comments, or concerns, we want to know.
Please don't hesitate to reach out to email@example.com, or call us directly at 773-525-7773.
*Special exceptions do apply.
We’re all musicians here at Chicago Music Exchange and we want you to love the gear you get from us. We understand that sometimes you get a piece of gear that doesn’t work out for you. That’s why we offer an easy return policy to take the stress out of purchasing from us.
If you decide you'd like to return an item, please contact your Sales Rep, chat us, or give us a call.
If you placed your order on Amazon or eBay, we advise issuing the return request from your account on the platform of purchase - our Customer Service team will process a refund upon receipt of the item(s).
Most new items may be returned within 30 days of delivery and most vintage & used items may be returned within 3 days of delivery for a full refund, exchange, or store credit. Please pack the product safely for the journey back to us. If the product was shipped for free, the charge will be deducted from refund, unless the reason for the return is outside normal circumstances.
Please contact us as soon as possible if your order was received incorrectly, damaged, or defective. Most times we will give you an RA number (Return Authorization). Why is that number important? This will allow us to speed up the process of the return.
We reserve the right to charge a restocking fee based on the return condition. Some items we just can’t take back for returns, due to a one time function like strings or drums heads and other times it’s not sanitary to do so with microphones or harmonicas. If you aren’t sure if what you bought falls into a category like this, call us (773) 525-7773!
We strive to get your return processed quickly. Most of the time we have it done within two business days. Funds going back to credit cards usually takes two to four business days. CME strives to make sure all customers are happy with their experience. It is our priority to provide great service along with great gear. We always want to be helpful, and open to your feedback. Please let us know your thoughts! If you have any questions, we’re here for you!
Feel free to email us at firstname.lastname@example.org or give us a call at (773) 525-7773.