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My first ES-335 but not my first Gibson. CME made it right, and they did a great job helping me throughout the purchase and QC issues. The guitar plays like a dream, and was set up well with one small exception and one QC issue that surprised me because Gibson has gotten better for QC. The G string buzzed at all frets and the fix was to use a nut slot file to file a burr out of the bridge slot that was causing the buzz. It never should have left the factory like that. The second issue was that the fret board wood, beautiful rosewood, was a relatively rough piece of wood. The courseness was rougher than my Les Paul or Firebird, and there were two marks from tools, one looked like a horseshoe stamp at the tenth fret, the second was a file mark around the third fret. Then there were 4-6 rough spots in the wood, they did not affect playability so I agreed to keep the guitar but I was tempted to send it back hoping to get a nicer fretboard. The rosewood they used was lighter than average for Gibson, and the rough spots were visible but did not affect playability and were either under the 6th string or behind the first fret, so even if my fingers touched the board during play they would not have touched a rough spot. They really should have rejected this piece of wood and sent it over to Epiphone. Even without the small rough spots, the grain of the board itself had large pores and was not as smooth as just about any fretboard I've ever seen. Having said all that, the guitar plays like a dream and is incredibly beautiful with a gorgeous top. The T-Type pickups have the classic ES-335 sound, very creamy and smooth, just fantastic sounding guitar. The setup was also spot-on except for the burr in the saddle slot causing the buzz, easily fixed but only because I possessed a nut slot file the right size. Overall I am happy with this guitar, it's the most expensive guitar I ever nought, so excuse my pickiness over the details. My QC issues were not as serious as those I have read about in the years before Gibsons new ownership, so I believe Gibson is on the right track again.
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The CME Difference: CME's mission is to make sure your shipment will arrive quickly, carefully, and correctly. We realize that the online ordering of guitars and instruments, in general, can be a nerve-racking experience. We are here to put your mind at ease and make your transaction smooth and enjoyable! As musicians ourselves, we want to make sure everything gets to you the way it should, every time.
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We’re all musicians here at Chicago Music Exchange and we want you to love the gear you get from us. We understand that sometimes you get a piece of gear that doesn’t work out for you. That’s why we offer an easy return policy to take the stress out of purchasing from us.
If you decide you'd like to return an item, please contact your Sales Rep, chat us, or give us a call.
If you placed your order on Amazon or eBay, we advise issuing the return request from your account on the platform of purchase - our Customer Service team will process a refund upon receipt of the item(s).
Most new items may be returned within 30 days of delivery and most vintage & used items may be returned within 3 days of delivery for a full refund, exchange, or store credit. Please pack the product safely for the journey back to us. If the product was shipped for free, the charge will be deducted from refund, unless the reason for the return is outside normal circumstances.
Please contact us as soon as possible if your order was received incorrectly, damaged, or defective. Most times we will give you an RA number (Return Authorization). Why is that number important? This will allow us to speed up the process of the return.
We reserve the right to charge a restocking fee based on the return condition. Some items we just can’t take back for returns, due to a one time function like strings or drums heads and other times it’s not sanitary to do so with microphones or harmonicas. If you aren’t sure if what you bought falls into a category like this, call us (773) 525-7773!
We strive to get your return processed quickly. Most of the time we have it done within two business days. Funds going back to credit cards usually takes two to four business days. CME strives to make sure all customers are happy with their experience. It is our priority to provide great service along with great gear. We always want to be helpful, and open to your feedback. Please let us know your thoughts! If you have any questions, we’re here for you!
Feel free to email us at firstname.lastname@example.org or give us a call at (773) 525-7773.