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Shopping at Chicago Music Exchange is always a pleasure. The guys (Karl and Josh) in the acoustic department are super knowledgeable and friendly and shopping there is fun and easy. I was looking for a guitar that would fit a certain niche for me- something sub-$500 that I wouldn't mind taking places to "knock around" (campfire, throwing in the car, etc). However, I didn't want travel size or 3/4 and also wanted something that would sound good enough that I would actually be compelled to play it. This guitar checked all of those boxes for me after researching a bunch and playing a handful. The bass response on this is amazing, the mids are full, and the highs are nice and crisp without being too shimmery. Actually, I was blown away by the fullness of the sound and the sustain at this price. Sometimes you will play certain chords/changes and it almost sounds like it has a natural chorus of its own. A great guitar at any price, but I think it's very hard to beat for $500. Action was nice and low out of the gate and the neck is thick but comfy. Like Guild says, it's a throwback guitar and they hit the mark on this one. Finishing isn't 100% flawless, but after all, price point is what it is. If I could give 4.75 starts, I think that would be more appropriate.
You read that right! Any orders over $30 ship for free!*
The CME Difference: CME's mission is to make sure your shipment will arrive quickly, carefully, and correctly. We realize that the online ordering of guitars and instruments, in general, can be a nerve-racking experience. We are here to put your mind at ease and make your transaction smooth and enjoyable! As musicians ourselves, we want to make sure everything gets to you the way it should, every time.
Most orders ship the same or next day: We greatly appreciate your patience, and are working hard to fulfill all requests as quickly as possible, while practicing recommended safety guidelines.
Our Bottom line: We care! This is something we take very seriously, because it's what you deserve. Our shipping, sales, and customer service teams are always striving to create the best experience for you. If you have any questions, comments, or concerns, we want to know.
Please don't hesitate to reach out to firstname.lastname@example.org, or call us directly at 773-525-7773.
*Special exceptions do apply.
We’re all musicians here at Chicago Music Exchange and we want you to love the gear you get from us. We understand that sometimes you get a piece of gear that doesn’t work out for you. That’s why we offer an easy return policy to take the stress out of purchasing from us.
If you decide you'd like to return an item, please contact your Sales Rep, chat us, or give us a call.
If you placed your order on Amazon or eBay, we advise issuing the return request from your account on the platform of purchase - our Customer Service team will process a refund upon receipt of the item(s).
Most new items may be returned within 30 days of delivery and most vintage & used items may be returned within 3 days of delivery for a full refund, exchange, or store credit. Please pack the product safely for the journey back to us. If the product was shipped for free, the charge will be deducted from refund, unless the reason for the return is outside normal circumstances.
Please contact us as soon as possible if your order was received incorrectly, damaged, or defective. Most times we will give you an RA number (Return Authorization). Why is that number important? This will allow us to speed up the process of the return.
We reserve the right to charge a restocking fee based on the return condition. Some items we just can’t take back for returns, due to a one time function like strings or drums heads and other times it’s not sanitary to do so with microphones or harmonicas. If you aren’t sure if what you bought falls into a category like this, call us (773) 525-7773!
We strive to get your return processed quickly. Most of the time we have it done within two business days. Funds going back to credit cards usually takes two to four business days. CME strives to make sure all customers are happy with their experience. It is our priority to provide great service along with great gear. We always want to be helpful, and open to your feedback. Please let us know your thoughts! If you have any questions, we’re here for you!
Feel free to email us at email@example.com or give us a call at (773) 525-7773.