My shopping cart
Your cart is currently empty.
Continue ShoppingStrymon El Capistan V2 dTape Echo Pedal
Strymon El Capistan V2 dTape Echo Pedal
Used
Used
Please Note: Damaged packaging. Minor cosmetic blemishes on the pedal.
Vintage Vibe Machine.
Plug in, play a note or chord, and you feel it: All the warm, saturated, distinctive qualities and subtle nuances of vintage tape echo combine to instantly create an unmistakable atmosphere. Everything from classic slapback echoes to psychedelic space explorations have stunning richness and depth, responding to each note and knob turn in a musically inspiring way.
Turn up the repeats for organic delay feedback with just the right amount of grit. Dial in some spring reverb to further enhance the sense of space. Effortlessly create multi-layered ambient soundscapes with the tape-style sound on sound looper. Transform your pedalboard into the inspiration machine it was meant to be.
Magnetic Monster.
El Capistan provides three different tape machine types in one pedal, each with three unique modes and extensive control over tape quality, machine health and tone shaping.
Go from the full-range sonic stability of a fresh-from-the-factory echo machine, to the heavily fluctuating sound of a road-worn unit in need of service. Enjoy the full bodied sound of fresh tape, or dial in the dark, gnarled and vibey qualities of worn out tape.
Our meticulously handcrafted dTapeTM technology and powerful ARM DSP give you a range of tape experiences that would be unattainable with a single traditional tape machine. Plus you get sound on sound looping, all without the headaches of tape machine maintenance and repair.
Classic Sound, New Features.
Our second generation El Capistan keeps the same rich magnetic tape echo tones from our original and adds significant new features, incorporating technological advancements, hardware improvements and design enhancements to give you additional flexibility, power, and ease of use on stage and in the studio.
Tape Machines
Classic single-note slapback. Rhythmic multi-head delays. Ambient, washed-out echoes that dissolve into waves of noise. El Capistan’s three different tape machines provide a huge variety of vintage delay sounds, offering unique functionality depending on what the Mode switch is set to.
The fixed tape head machine creates a classic delay effect with tape speed controlled via the Time knob. The Mode switch selects between three playback heads, each a specific distance from the record head for a specific delay interval. Choose between: (A) short delay with 1/16 note tap tempo, (B) medium delay with 1/8 note tap tempo, and (C) long delay with 1/4 note tap tempo.
The multi tape head machine has the same three playback heads as the fixed version, but simultaneously uses two of the three playback heads to create rhythmic delays that groove with one another. The Mode switch selects which two playback heads are active: (A) Heads 1 and 2 are active.(B) Heads 2 and 3 are active. (C) Heads 1 and 3 are active. The Time knob adjusts tape speed.
The single tape head machine changes things up by running the tape at a fixed speed while the Time knob sets the delay time by adjusting the position of a sliding record head. This tape machine also features a sound on sound looper. The Mode switch offers the following options: (A) Tape motor runs at double speed for higher fidelity with shorter delay times. (B) Tape motor runs at normal speed for lower fidelity with longer delay times. (C) Sound on Sound mode for tape-style looping with instant tape splice, bulk erase, and two tape speeds.
Delay Controls
A full suite of traditional delay controls make El Capistan a practical addition to any board.
Set your preferred delay time using the dedicated Time knob, and dial in everything from snappy slapback delays to long, spacious echoes. Need to dial it on the fly? Use the dedicated Tap switch to lock in to your desired tempo without needing to turn a single knob.
Use the Mix knob to make your delayed signal as subtle or noticeable as you need. From fully dry to fully wet, and everything in between.
El Capistan’s Repeats knob lets you select just the right amount of repeats — from a single echo for double-tracking delays, to runaway oscillation madness at its upper settings.
Spring Reverb
Like certain echo machines of yesteryear, El Capistan features a finely-tuned spring reverb to add another dimension to your echoes. Use it to add subtle space and dimension to your delays at lower settings, or turn things up a notch for big, splashy waves of old-school spring reverb. Just want reverb? Turn the Mix knob to minimum to hear only your reverberated signal.
Wow & Flutter
El Capistan captures the nuances of the dozens of moving parts that contributed to the sound of classic tape echoes. A dedicated Wow & Flutter knob adjusts the amount of mechanically related tape speed fluctuations.
From the crisp delays of a fully cleaned and serviced machine, to the warbly, pitch modulated echoes of a road worn piece of gear — El Capistan gives you all of the vibe and none of the maintenance.
Tape Age, Crinkle, and Bias
Our goal with El Capistan was to offer the most authentic tape echo experience in a modern, compact form factor. A component of that was replicating the tonal effects that the tape medium itself can have on your signal depending on the age and condition of the tape itself, as well as taking into account the significant effect of the bias setting of the tape machine.
A dedicated Tape Age knob lets you decide whether you want the full bandwidth of brand new, glossy tape — or the warm top end of older well-used tape.
As a part of keeping things simple up-front, we added secondary functions for added control over the tape crinkle and tape machine bias.
The Tape Crinkle secondary function controls the amount and severity of tape irregularities, including friction, creases, splices and contaminants. Go from smooth and well-cared for tape, all the way to tape that’s been chewed and mangled. Just like the real thing, Tape Crinkle characteristics track accordingly to tape speed.
While not a characteristic of the tape itself, how much bias signal is added to the tape’s audio signal can make huge tonal differences. By adjusting the Tape Bias secondary function, you can get high-headroom, extra clean, crisp echoes at lower settings, or crunchy, saturated echoes with higher bias levels. Higher bias settings also limit the echo volume, which can be useful at very high Repeats settings when you want to create high feedback and self-oscillation effects while still keeping output level under control. For "optimal" bias, set the knob at approximately 9 o'clock.
Low End Contour
El Capistan’s Low End Contour secondary function gives you an extra layer of tonal control by shaping the low frequency content of the echo repeats.
At the far left of the control, you get extended low frequency bandwidth for full, deep repeats. As you turn the Low End Contour knob clockwise, low frequencies are gradually filtered from the repeats, giving you the ability to create extremely high-passed echoes at the far end of the knob’s range.
Sound On Sound
Just like one of our favorite moving head tape echo machines, El Capistan gives you a Sound on Sound mode, but with some cool new features.
When you enter Sound On Sound mode (Single Tape Head, Mode C), the machine is already recording, just like a traditional tape echo machine. We go several steps further by giving you instant tape splice and bulk erase functions. It’s like having a built-in tape-style looper!
To set the length of your tape, press Tap once to set your splice ‘in’ point, and press Tap again to set your splice ‘out’ point. All of the tone shaping knobs are active and affect your loop as it plays back and re-records. Press Tap a third time to completely erase the tape. You get 20 seconds of tape at slow speed, 10 seconds at fast speed.
Ins, Outs, and Switches
Audio Quality
More
Vintage Vibe Machine.
Plug in, play a note or chord, and you feel it: All the warm, saturated, distinctive qualities and subtle nuances of vintage tape echo combine to instantly create an unmistakable atmosphere. Everything from classic slapback echoes to psychedelic space explorations have stunning richness and depth, responding to each note and knob turn in a musically inspiring way.
Turn up the repeats for organic delay feedback with just the right amount of grit. Dial in some spring reverb to further enhance the sense of space. Effortlessly create multi-layered ambient soundscapes with the tape-style sound on sound looper. Transform your pedalboard into the inspiration machine it was meant to be.
Magnetic Monster.
El Capistan provides three different tape machine types in one pedal, each with three unique modes and extensive control over tape quality, machine health and tone shaping.
Go from the full-range sonic stability of a fresh-from-the-factory echo machine, to the heavily fluctuating sound of a road-worn unit in need of service. Enjoy the full bodied sound of fresh tape, or dial in the dark, gnarled and vibey qualities of worn out tape.
Our meticulously handcrafted dTapeTM technology and powerful ARM DSP give you a range of tape experiences that would be unattainable with a single traditional tape machine. Plus you get sound on sound looping, all without the headaches of tape machine maintenance and repair.
Classic Sound, New Features.
Our second generation El Capistan keeps the same rich magnetic tape echo tones from our original and adds significant new features, incorporating technological advancements, hardware improvements and design enhancements to give you additional flexibility, power, and ease of use on stage and in the studio.
- Spring Knob - Some classic tape echo machines included small integrated spring reverb tanks tuned for limited bandwidth. For El Capistan, we captured this vintage vibe while creating a spring reverb algorithm with a gorgeous, gentle character that stands on its own, in addition to enhancing delayed signals.
- MIDI - Full MIDI implementation means you can control just about every switch, knob, and setting remotely by sending MIDI commands from your controller or DAW via El Capistan’s EXP/MIDI jack or USB-C connection. Delay time can be synchronized via MIDI Clock Sync, and the sync setting can be saved for each preset. 300 MIDI preset locations are available for loading and saving your favorite settings.
- Hardware Improvements - A premium analog JFET input circuit ensures superb responsiveness to your playing, and you can select mono or stereo input with the flick of a rear panel switch. All this, plus a new ARM DSP chip provides more processing power for every sonic nuance, with less energy consumption on your pedalboard.
Tape Machines
Classic single-note slapback. Rhythmic multi-head delays. Ambient, washed-out echoes that dissolve into waves of noise. El Capistan’s three different tape machines provide a huge variety of vintage delay sounds, offering unique functionality depending on what the Mode switch is set to.
The fixed tape head machine creates a classic delay effect with tape speed controlled via the Time knob. The Mode switch selects between three playback heads, each a specific distance from the record head for a specific delay interval. Choose between: (A) short delay with 1/16 note tap tempo, (B) medium delay with 1/8 note tap tempo, and (C) long delay with 1/4 note tap tempo.
The multi tape head machine has the same three playback heads as the fixed version, but simultaneously uses two of the three playback heads to create rhythmic delays that groove with one another. The Mode switch selects which two playback heads are active: (A) Heads 1 and 2 are active.(B) Heads 2 and 3 are active. (C) Heads 1 and 3 are active. The Time knob adjusts tape speed.
The single tape head machine changes things up by running the tape at a fixed speed while the Time knob sets the delay time by adjusting the position of a sliding record head. This tape machine also features a sound on sound looper. The Mode switch offers the following options: (A) Tape motor runs at double speed for higher fidelity with shorter delay times. (B) Tape motor runs at normal speed for lower fidelity with longer delay times. (C) Sound on Sound mode for tape-style looping with instant tape splice, bulk erase, and two tape speeds.
Delay Controls
A full suite of traditional delay controls make El Capistan a practical addition to any board.
Set your preferred delay time using the dedicated Time knob, and dial in everything from snappy slapback delays to long, spacious echoes. Need to dial it on the fly? Use the dedicated Tap switch to lock in to your desired tempo without needing to turn a single knob.
Use the Mix knob to make your delayed signal as subtle or noticeable as you need. From fully dry to fully wet, and everything in between.
El Capistan’s Repeats knob lets you select just the right amount of repeats — from a single echo for double-tracking delays, to runaway oscillation madness at its upper settings.
Spring Reverb
Like certain echo machines of yesteryear, El Capistan features a finely-tuned spring reverb to add another dimension to your echoes. Use it to add subtle space and dimension to your delays at lower settings, or turn things up a notch for big, splashy waves of old-school spring reverb. Just want reverb? Turn the Mix knob to minimum to hear only your reverberated signal.
Wow & Flutter
El Capistan captures the nuances of the dozens of moving parts that contributed to the sound of classic tape echoes. A dedicated Wow & Flutter knob adjusts the amount of mechanically related tape speed fluctuations.
From the crisp delays of a fully cleaned and serviced machine, to the warbly, pitch modulated echoes of a road worn piece of gear — El Capistan gives you all of the vibe and none of the maintenance.
Tape Age, Crinkle, and Bias
Our goal with El Capistan was to offer the most authentic tape echo experience in a modern, compact form factor. A component of that was replicating the tonal effects that the tape medium itself can have on your signal depending on the age and condition of the tape itself, as well as taking into account the significant effect of the bias setting of the tape machine.
A dedicated Tape Age knob lets you decide whether you want the full bandwidth of brand new, glossy tape — or the warm top end of older well-used tape.
As a part of keeping things simple up-front, we added secondary functions for added control over the tape crinkle and tape machine bias.
The Tape Crinkle secondary function controls the amount and severity of tape irregularities, including friction, creases, splices and contaminants. Go from smooth and well-cared for tape, all the way to tape that’s been chewed and mangled. Just like the real thing, Tape Crinkle characteristics track accordingly to tape speed.
While not a characteristic of the tape itself, how much bias signal is added to the tape’s audio signal can make huge tonal differences. By adjusting the Tape Bias secondary function, you can get high-headroom, extra clean, crisp echoes at lower settings, or crunchy, saturated echoes with higher bias levels. Higher bias settings also limit the echo volume, which can be useful at very high Repeats settings when you want to create high feedback and self-oscillation effects while still keeping output level under control. For "optimal" bias, set the knob at approximately 9 o'clock.
Low End Contour
El Capistan’s Low End Contour secondary function gives you an extra layer of tonal control by shaping the low frequency content of the echo repeats.
At the far left of the control, you get extended low frequency bandwidth for full, deep repeats. As you turn the Low End Contour knob clockwise, low frequencies are gradually filtered from the repeats, giving you the ability to create extremely high-passed echoes at the far end of the knob’s range.
Sound On Sound
Just like one of our favorite moving head tape echo machines, El Capistan gives you a Sound on Sound mode, but with some cool new features.
When you enter Sound On Sound mode (Single Tape Head, Mode C), the machine is already recording, just like a traditional tape echo machine. We go several steps further by giving you instant tape splice and bulk erase functions. It’s like having a built-in tape-style looper!
To set the length of your tape, press Tap once to set your splice ‘in’ point, and press Tap again to set your splice ‘out’ point. All of the tone shaping knobs are active and affect your loop as it plays back and re-records. Press Tap a third time to completely erase the tape. You get 20 seconds of tape at slow speed, 10 seconds at fast speed.
Ins, Outs, and Switches
- High impedance ultra low-noise discrete Class A JFET TRS stereo input.
- Low impedance independent TS stereo outputs.
- Expression pedal input allows the connection of a TRS expression pedal, MiniSwitch,
- MultiSwitch Plus, or TRS MIDI connection.
- USB jack for controlling via MIDI from a computer or for performing firmware updates.
- Dedicated tap tempo & On/Off footswitches
Audio Quality
- Premium JFET analog front end
- Ultra low noise, high performance 24-bit 96kHz A/D and D/A converters provide uncompromising audio quality
- 520MHz ARM Superscalar processor
- 32-bit floating point processing
- 20Hz to 20kHz frequency response
- Audio Input Impedance: 1M Ohm
- Audio Output Impedance: 100 Ohm
More
- Strong and lightweight anodized dark gray aluminum chassis
- 9V DC power supply included
- Power requirements: maximum 9 volts DC center-negative, with a minimum of 300mA of current.
- Dimensions: 4.5” deep x 4” wide x 1.75” tall
Offer
Trade
- Brand: Strymon
- UPC: 852571008257
Description & Specs
Please Note: Damaged packaging. Minor cosmetic blemishes on the pedal.Vintage Vibe Machine.
Plug in, play a note or chord, and you feel it: All the warm, saturated, distinctive qualities and subtle nuances of vintage tape echo combine to instantly create an unmistakable atmosphere. Everything from classic slapback echoes to psychedelic space explorations have stunning richness and depth, responding to each note and knob turn in a musically inspiring way.
Turn up the repeats for organic delay feedback with just the right amount of grit. Dial in some spring reverb to further enhance the sense of space. Effortlessly create multi-layered ambient soundscapes with the tape-style sound on sound looper. Transform your pedalboard into the inspiration machine it was meant to be.
Magnetic Monster.
El Capistan provides three different tape machine types in one pedal, each with three unique modes and extensive control over tape quality, machine health and tone shaping.
Go from the full-range sonic stability of a fresh-from-the-factory echo machine, to the heavily fluctuating sound of a road-worn unit in need of service. Enjoy the full bodied sound of fresh tape, or dial in the dark, gnarled and vibey qualities of worn out tape.
Our meticulously handcrafted dTapeTM technology and powerful ARM DSP give you a range of tape experiences that would be unattainable with a single traditional tape machine. Plus you get sound on sound looping, all without the headaches of tape machine maintenance and repair.
Classic Sound, New Features.
Our second generation El Capistan keeps the same rich magnetic tape echo tones from our original and adds significant new features, incorporating technological advancements, hardware improvements and design enhancements to give you additional flexibility, power, and ease of use on stage and in the studio.
- Spring Knob - Some classic tape echo machines included small integrated spring reverb tanks tuned for limited bandwidth. For El Capistan, we captured this vintage vibe while creating a spring reverb algorithm with a gorgeous, gentle character that stands on its own, in addition to enhancing delayed signals.
- MIDI - Full MIDI implementation means you can control just about every switch, knob, and setting remotely by sending MIDI commands from your controller or DAW via El Capistan’s EXP/MIDI jack or USB-C connection. Delay time can be synchronized via MIDI Clock Sync, and the sync setting can be saved for each preset. 300 MIDI preset locations are available for loading and saving your favorite settings.
- Hardware Improvements - A premium analog JFET input circuit ensures superb responsiveness to your playing, and you can select mono or stereo input with the flick of a rear panel switch. All this, plus a new ARM DSP chip provides more processing power for every sonic nuance, with less energy consumption on your pedalboard.
Tape Machines
Classic single-note slapback. Rhythmic multi-head delays. Ambient, washed-out echoes that dissolve into waves of noise. El Capistan’s three different tape machines provide a huge variety of vintage delay sounds, offering unique functionality depending on what the Mode switch is set to.
The fixed tape head machine creates a classic delay effect with tape speed controlled via the Time knob. The Mode switch selects between three playback heads, each a specific distance from the record head for a specific delay interval. Choose between: (A) short delay with 1/16 note tap tempo, (B) medium delay with 1/8 note tap tempo, and (C) long delay with 1/4 note tap tempo.
The multi tape head machine has the same three playback heads as the fixed version, but simultaneously uses two of the three playback heads to create rhythmic delays that groove with one another. The Mode switch selects which two playback heads are active: (A) Heads 1 and 2 are active.(B) Heads 2 and 3 are active. (C) Heads 1 and 3 are active. The Time knob adjusts tape speed.
The single tape head machine changes things up by running the tape at a fixed speed while the Time knob sets the delay time by adjusting the position of a sliding record head. This tape machine also features a sound on sound looper. The Mode switch offers the following options: (A) Tape motor runs at double speed for higher fidelity with shorter delay times. (B) Tape motor runs at normal speed for lower fidelity with longer delay times. (C) Sound on Sound mode for tape-style looping with instant tape splice, bulk erase, and two tape speeds.
Delay Controls
A full suite of traditional delay controls make El Capistan a practical addition to any board.
Set your preferred delay time using the dedicated Time knob, and dial in everything from snappy slapback delays to long, spacious echoes. Need to dial it on the fly? Use the dedicated Tap switch to lock in to your desired tempo without needing to turn a single knob.
Use the Mix knob to make your delayed signal as subtle or noticeable as you need. From fully dry to fully wet, and everything in between.
El Capistan’s Repeats knob lets you select just the right amount of repeats — from a single echo for double-tracking delays, to runaway oscillation madness at its upper settings.
Spring Reverb
Like certain echo machines of yesteryear, El Capistan features a finely-tuned spring reverb to add another dimension to your echoes. Use it to add subtle space and dimension to your delays at lower settings, or turn things up a notch for big, splashy waves of old-school spring reverb. Just want reverb? Turn the Mix knob to minimum to hear only your reverberated signal.
Wow & Flutter
El Capistan captures the nuances of the dozens of moving parts that contributed to the sound of classic tape echoes. A dedicated Wow & Flutter knob adjusts the amount of mechanically related tape speed fluctuations.
From the crisp delays of a fully cleaned and serviced machine, to the warbly, pitch modulated echoes of a road worn piece of gear — El Capistan gives you all of the vibe and none of the maintenance.
Tape Age, Crinkle, and Bias
Our goal with El Capistan was to offer the most authentic tape echo experience in a modern, compact form factor. A component of that was replicating the tonal effects that the tape medium itself can have on your signal depending on the age and condition of the tape itself, as well as taking into account the significant effect of the bias setting of the tape machine.
A dedicated Tape Age knob lets you decide whether you want the full bandwidth of brand new, glossy tape — or the warm top end of older well-used tape.
As a part of keeping things simple up-front, we added secondary functions for added control over the tape crinkle and tape machine bias.
The Tape Crinkle secondary function controls the amount and severity of tape irregularities, including friction, creases, splices and contaminants. Go from smooth and well-cared for tape, all the way to tape that’s been chewed and mangled. Just like the real thing, Tape Crinkle characteristics track accordingly to tape speed.
While not a characteristic of the tape itself, how much bias signal is added to the tape’s audio signal can make huge tonal differences. By adjusting the Tape Bias secondary function, you can get high-headroom, extra clean, crisp echoes at lower settings, or crunchy, saturated echoes with higher bias levels. Higher bias settings also limit the echo volume, which can be useful at very high Repeats settings when you want to create high feedback and self-oscillation effects while still keeping output level under control. For "optimal" bias, set the knob at approximately 9 o'clock.
Low End Contour
El Capistan’s Low End Contour secondary function gives you an extra layer of tonal control by shaping the low frequency content of the echo repeats.
At the far left of the control, you get extended low frequency bandwidth for full, deep repeats. As you turn the Low End Contour knob clockwise, low frequencies are gradually filtered from the repeats, giving you the ability to create extremely high-passed echoes at the far end of the knob’s range.
Sound On Sound
Just like one of our favorite moving head tape echo machines, El Capistan gives you a Sound on Sound mode, but with some cool new features.
When you enter Sound On Sound mode (Single Tape Head, Mode C), the machine is already recording, just like a traditional tape echo machine. We go several steps further by giving you instant tape splice and bulk erase functions. It’s like having a built-in tape-style looper!
To set the length of your tape, press Tap once to set your splice ‘in’ point, and press Tap again to set your splice ‘out’ point. All of the tone shaping knobs are active and affect your loop as it plays back and re-records. Press Tap a third time to completely erase the tape. You get 20 seconds of tape at slow speed, 10 seconds at fast speed.
Ins, Outs, and Switches
- High impedance ultra low-noise discrete Class A JFET TRS stereo input.
- Low impedance independent TS stereo outputs.
- Expression pedal input allows the connection of a TRS expression pedal, MiniSwitch,
- MultiSwitch Plus, or TRS MIDI connection.
- USB jack for controlling via MIDI from a computer or for performing firmware updates.
- Dedicated tap tempo & On/Off footswitches
Audio Quality
- Premium JFET analog front end
- Ultra low noise, high performance 24-bit 96kHz A/D and D/A converters provide uncompromising audio quality
- 520MHz ARM Superscalar processor
- 32-bit floating point processing
- 20Hz to 20kHz frequency response
- Audio Input Impedance: 1M Ohm
- Audio Output Impedance: 100 Ohm
More
- Strong and lightweight anodized dark gray aluminum chassis
- 9V DC power supply included
- Power requirements: maximum 9 volts DC center-negative, with a minimum of 300mA of current.
- Dimensions: 4.5” deep x 4” wide x 1.75” tall
You read that right! Any orders over $75 ship for free!*
The CME Difference: CME's mission is to make sure your shipment will arrive quickly, carefully, and correctly. We realize that the online ordering of guitars and instruments, in general, can be a nerve-racking experience. We are here to put your mind at ease and make your transaction smooth and enjoyable! As musicians ourselves, we want to make sure everything gets to you the way it should, every time.
Most orders ship the same or next day: We greatly appreciate your patience, and are working hard to fulfill all requests as quickly as possible, while practicing recommended safety guidelines.
Our Bottom line: We care! This is something we take very seriously, because it's what you deserve. Our shipping, sales, and customer service teams are always striving to create the best experience for you. If you have any questions, comments, or concerns, we want to know.
Please don't hesitate to reach out to support@chicagomusicexchange.com, or call us directly at 773-525-7773.
*Special exceptions do apply.
STORE HOURS (CST)
APPOINTMENT ONLY Mon
day-Tuesday
12PM-7PM Wednesday-Friday
10AM-7PM Saturday
10AM-5PM Sunday
Before & After Hours: Try us!
If we are not available, our commitment is to get back to you no later than the next day.
US & International: +1 (773) 525-7773
Fax: 773-525-2775
LOCATION
3316 N Lincoln Avenue Chicago, IL 60657
We're right off the CTA Brown Line 'Paulina' Stop Just North of Belmont and just West of Ashland.
We’re all musicians here at Chicago Music Exchange and we want you to love the gear you get from us. We understand that sometimes you get a piece of gear that doesn’t work out for you. That’s why we offer an easy return policy to take the stress out of purchasing from us.
If you decide you'd like to return an item, please contact your Sales Rep, chat us, or give us a call.
If you placed your order on Amazon or eBay, we advise issuing the return request from your account on the platform of purchase - our Customer Service team will process a refund upon receipt of the item(s).
Most new items may be returned within 30 days of delivery and most vintage & used items may be returned within 3 days of delivery for a full refund, exchange, or store credit. Please pack the product safely for the journey back to us. If the product was shipped for free, the charge will be deducted from refund, unless the reason for the return is outside normal circumstances.
Please contact us as soon as possible if your order was received incorrectly, damaged, or defective. Most times we will give you an RA number (Return Authorization). Why is that number important? This will allow us to speed up the process of the return.
We reserve the right to charge a restocking fee based on the return condition. Some items we just can’t take back for returns, due to a one time function like strings or drums heads and other times it’s not sanitary to do so with microphones or harmonicas. If you aren’t sure if what you bought falls into a category like this, call us (773) 525-7773!
We strive to get your return processed quickly. Most of the time we have it done within two business days. Funds going back to credit cards usually takes two to four business days. CME strives to make sure all customers are happy with their experience. It is our priority to provide great service along with great gear. We always want to be helpful, and open to your feedback. Please let us know your thoughts! If you have any questions, we’re here for you!
Feel free to email us at customerservice@chicagomusicexchange.com or give us a call at (773) 525-7773.