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I purchased a D-40 from CME that was reduced in price as it had some "slight finish imperfections" on the heel. I have yet to find the imperfections and at this point I've probably put enough slight dents and dings on the guitar to outweigh whatever it shipped with. I was a little hesitant to order but after a phone call and discussion with the CME folks I grabbed it. Not a single regret. The guitar is beautiful, plays really well and sounds incredible. I play in a 4 piece outfit with stand up bass, dobro, and mandolin. This guitar projects, has volume and great tone and is fun to play. Even full price, this guitar is a great buy. If you are looking for a nice solid wood dreadnought made in the USA but are looking to go beyond the usual suspects then I definitely encourage you to check out Guild. I feel like this guitar is for guitar players. While they make other models that might be more suited to collectors, this one is nothing but the essentials, a guitar with the single purpose of making great sounds and holding it's own in whatever group you play with. My only complaint is that I find myself picking up my old no-name nylon string guitar when playing late at night at home after my daughters are asleep because the Guild is so loud it could wake them both up (and possibly the neighbors...).
You read that right! Any orders over $30 ship for free!*
The CME Difference: CME's mission is to make sure your shipment will arrive quickly, carefully, and correctly. We realize that the online ordering of guitars and instruments, in general, can be a nerve-racking experience. We are here to put your mind at ease and make your transaction smooth and enjoyable! As musicians ourselves, we want to make sure everything gets to you the way it should, every time.
Most orders ship the same or next day: We greatly appreciate your patience, and are working hard to fulfill all requests as quickly as possible, while practicing recommended safety guidelines.
Our Bottom line: We care! This is something we take very seriously, because it's what you deserve. Our shipping, sales, and customer service teams are always striving to create the best experience for you. If you have any questions, comments, or concerns, we want to know.
Please don't hesitate to reach out to firstname.lastname@example.org, or call us directly at 773-525-7773.
*Special exceptions do apply.
We’re all musicians here at Chicago Music Exchange and we want you to love the gear you get from us. We understand that sometimes you get a piece of gear that doesn’t work out for you. That’s why we offer an easy return policy to take the stress out of purchasing from us.
If you decide you'd like to return an item, please contact your Sales Rep, fill out the Return Request form below, or give us a call.
If you placed your order on Amazon or eBay, we advise issuing the return request from your account on the platform of purchase - our Customer Service team will process a refund upon receipt of the item(s).
Most new items may be returned within 30 days of delivery and most vintage & used items may be returned within 3 days of delivery for a full refund, exchange, or store credit. Please pack the product safely for the journey back to us. If the product was shipped for free, the charge will be deducted from refund, unless the reason for the return is outside normal circumstances.
Please contact us as soon as possible if your order was received incorrectly, damaged, or defective. Most times we will give you an RA number (Return Authorization). Why is that number important? This will allow us to speed up the process of the return.
We reserve the right to charge a restocking fee based on the return condition. Some items we just can’t take back for returns, due to a one time function like strings or drums heads and other times it’s not sanitary to do so with microphones or harmonicas. If you aren’t sure if what you bought falls into a category like this, call us (773) 525-7773!
We strive to get your return processed quickly. Most of the time we have it done within two business days. Funds going back to credit cards usually takes two to four business days. CME strives to make sure all customers are happy with their experience. It is our priority to provide great service along with great gear. We always want to be helpful, and open to your feedback. Please let us know your thoughts! If you have any questions, we’re here for you!
Feel free to email us at email@example.com or give us a call at (773) 525-7773.